We want you to be happy with ModuMind. If a Paid Plan does not meet your expectations, you may request a refund under the conditions below. Payments are processed by Polar.sh, our Merchant of Record, and refunds are issued through the same channel as the original payment.
1. Free Plan First
ModuMind offers a generous Free plan (no credit card required, valid forever) that lets you try the core features before paying. We recommend evaluating the product on the Free plan first. If you are unsure whether Pro suits your needs, please use the Free plan to decide.
2. Refund Window
If you are dissatisfied after subscribing to Pro, you may request a refund within 7 daysof the initial charge for that billing cycle, provided that:
- The request is made within 7 days of the charge date.
- You have not extensively used the Pro-only features (occasional use during evaluation is fine).
- The account has not violated the Terms of Service.
Renewals (after the first cycle) are generally non-refundable, but please contact us if you believe you were charged in error or did not intend to renew — we review such cases individually.
3. How to Request a Refund
Email us at mailside@gmail.com with:
- The email address associated with your account
- The Polar order/receipt ID (found in your purchase confirmation email)
- The reason for the refund (helps us improve)
We aim to respond within 2 business days and approved refunds are typically issued within 5–10 business days, depending on your card issuer or payment method.
4. Cancellation vs. Refund
Canceling a subscription stops future renewals but does not, by itself, refund the current period. You retain Pro access until the end of the paid period. To request a refund in addition to canceling, follow the steps in section 3.
You can cancel any time from the billing portal (linked in the Settings page) without contacting us.
5. Exceptional Cases
We always issue full refunds — including for past renewals — in the following cases:
- The Service was unavailable for an extended period due to our fault
- You were charged after canceling, due to a technical error
- Duplicate or unauthorized charges
6. Chargebacks
Before initiating a chargeback with your card issuer, please contact us — in most cases we can resolve the issue faster directly. Chargebacks may result in account suspension while the dispute is investigated.
7. Contact
Questions about this policy? Reach us at mailside@gmail.com.